Overview

A receipt must accompany all returns. Within 14 days, items may be exchanged or store credit will be given in the amount of the current price of the item. All products must include original packaging and/or tags attached.

 20% restocking fee may apply on all returned items.

Bike returns must be received in like new condition within 3 days of purchase.  

Refunds

NO RETURNS ON SALE ITEMS OR SPECIAL ORDERS

The refunded amount will be credited to the original payment method used (excluding cash) at the time of purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Layaway Policy

Layaway Policy: 25% of total sale is required to start a layaway. If layaway is not closed after 3 months, items will be placed back into store stock and no refund will apply.

Need help?

Contact us at activecyclingkaty@gmail.com for questions related to refunds and returns.

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